The use of genuine replacement parts helps to ensure proper operation and maintenance of your UV system
Each component of a TrojanUV or Aquafine system, including the UV lamp and ballast, has been developed through extensive research, development, and validation to ensure safe and efficient operation. In addition to proper operation and maintenance, ensuring that the system continues to operate effectively and efficiently is dependent on the use of genuine parts.
Specifically, non-genuine parts are components purchased from any source aside from your TrojanUV or Aquafine team or authorized TrojanUV/Aquafine dealers. Using non-genuine alternatives in place of TrojanUV/Aquafine components invalidates your system's safety certifications, risk assessments, regulatory compliance, and Lifetime Performance Guarantee. Since non-genuine components are not tested as part of our complete system, their use can result in compromised performance, increased risk, and safety hazards
If it’s not a genuine TrojanUV or Aquafine part, it shouldn’t be part of your system.
1. Lifetime Performance Guarantee
When you use genuine parts, we guarantee that your system will meet the performance requirement specified at purchase, provided that the system’s original design parameters haven’t changed (e.g., flow rate, UV transmittance) and maintenance is completed per the UV system's O&M manual. Using non-genuine parts can result in major equipment damage, pose serious safety risks, and lead to costly downtime and repairs.
2. Warranty Coverage
We offer comprehensive warranties on our UV lamps, lamp drivers, and UV sensors which only applies to genuine lamps, drivers, and sensors as they have been rigorously tested and approved for use in our systems. Using non-genuine parts voids the warranty on your equipment.
3. Safety Certifications
Our UV systems, together with their parts and components, have been accredited by safety standards organizations: UL, CE, and CSA. Replacing certified components with non-genuine parts invalidates safety certifications (e.g., UL, CE, NSF), potentially leading to regulatory penalties and compliance violations.
4. Tested Lamp and Lamp Driver Technology
5. Access to our Technical Assistance Center (TAC)
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